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Last Updated: November 20, 2025
The Intro
We (the team behind Ocumetra) want to create a brighter future for children with myopia. We hope you love our products and services, including the platform of mEYE® communication tools, as much as we love creating them.
These Terms of Use (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and reach out to us if you have any questions. If you don't agree to these Terms, don't use any of our products or services.
If you are a user in countries located in the European Economic Area, Switzerland, or the United Kingdom (“European User”), some special terms apply to you as mentioned below.
Terms of Use
These Terms govern your access to and use of software, applications, extensions, and other products and services (including "mEYE® Guide", "mEYE® Gauge", "mEYE® Score", "mEYE® Map", "product", "communication tools"), offered through our Ocumetra Platform ("platform", "service"), provided by Ocumetra Ltd, 10 Fitzwilliam Square East, Dublin 2, Ireland, D02 EE78, e-mail: info@ocumetra.com.
Please read these Terms carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by all of the Terms and all other operating rules, policies, and procedures that we may publish via the Services from time to time (collectively, the “Agreement”). You also agree that we may automatically change, update, or add on to our Services as stated in the Terms, and the Agreement will apply to any changes. These Terms, as amended from time to time, are accessible on our portal and via user's account.
In addition to these Terms, the Privacy Policy available at ocumetra.com details our policies and procedures on the collection, use and disclosure of your personal information, your and our respective rights and obligations in connection with applicable data protection laws, in particular regarding the processing of your data. Your access to and use of the service is conditioned on your acceptance of and compliance with Ocumetra Privacy Policy. Please read our Privacy Policy carefully before using our service.
Disclaimer
The Ocumetra Services are not intended to provide medical advice or to replace your clinical skills or judgement which should be relied upon for all clinical decisions.
The family of mEYE® products comprise patient communication tools which are based on an underlying set of biometric data for use as a reference by eye care professionals. As these are communication tools, the information is not to be relied upon for clinical decision-making although eye care professionals may choose to use this information in order to provide an additional layer of data for their own patient evaluation. It is not intended as, and does not constitute, medical or optometric advice and does not replace the patient evaluation performed by an eye care professional and thereby is strictly for patient communication purposes only.
When using Ocumetra Services, you agree to use the respective service only for the intended purposes as described in these Terms.
Myopia management treatment-specific information provided in the reports is supplied by industry partners, and Ocumetra disclaims any liability or responsibility for the accuracy, completeness, or reliability of such information.
Our service may contain links to third-party web sites or services that are not owned or controlled by the us. We're not responsible for any use or effects of third-party websites. So, for example:
You further acknowledge and agree that Ocumetra shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
If you are a university staff or student user, you are granted permission to use our products solely for educational and clinical purposes. Any use of the products for research, publication, or dissemination of findings requires prior written approval from the company. Unauthorized use of the products for such purposes, or any application outside the scope of educational and clinical activities, is strictly prohibited and may result in the termination of access and potential legal action.
1. Who's Who
“You” means any individual or entity using our Services. If you use our Services on behalf of another person or entity, you represent and warrant that you're authorized to accept the Agreement on that person's or entity's behalf, that by using our Services you're accepting the Agreement on behalf of that person or entity, and that if you, or that person or entity, violates the Agreement, you and that person or entity agree to be responsible to us.
We refer to Ocumetra Ltd. collectively as "Ocumetra", "we", "us", "our", "company" throughout these Terms.
2. Your Account and Registration
Ocumetra platform and its products are available as an online service. To use our products, you need to create an account. Users can do so via a registration form on the Ocumetra portal. This requires an acceptance of these Terms and consent to data processing under the terms of our Privacy Policy. Furthermore, you will need to provide a valid email address, and select a personalized password. The user must have access to the specified e-mail address to confirm the registration. If other mandatory information is required, this will be marked accordingly during registration. The user is solely responsible for the accuracy of the information provided. Account creation is completed when you click on the link in the confirmation email sent to your email address, verifying your email address.
By registering, you confirm that you are at least 18 years old and legally competent. Furthermore, you confirm that you are proficient in one of the languages in which we offer our product.
When using our Services, you agree to provide us with complete and accurate information and to keep the information current so that we can communicate with you about your account. We may need to send you emails about notable updates (like changes to our Terms of Service or Privacy Policy).
In the event of misuse of our services, we are entitled, but not obligated, at our own discretion to immediately block the affected access or to take other appropriate measures. We also may limit your access to our Services until we're able to verify your account information, like your email address.
When you create an account on our platform (mcp.ocumetra.com), we consider that to be an inquiry about our products and services, which means that we may also contact you to share more details about what we have to offer (i.e., marketing). Don't worry — if you aren't interested, you can opt out of the marketing communications, whether it's an email, phone call, or text message.
You're solely responsible and liable for all activity under your account. You're also fully responsible for maintaining the security of your account (which includes keeping your password secure). We're not liable for any acts or omissions by you, including any damages of any kind incurred as a result of your acts or omissions.
Don't share or misuse your access credentials. And notify us immediately of any unauthorized uses of your account or of any other breach of security. If we believe your account has been compromised, we may suspend or disable it.
If you'd like to learn about how we handle the data you provide us, please see our Privacy Policy.
3. Minimum Age Requirements
Our Services are not directed to children. You're not allowed to access or use our Services if you're under the age of 18. If you register as a user or otherwise use our Services, you represent that you're at least 18.
4. Your Rights and Responsibilities as a User
You may not transfer your user account to third parties. Each user account is licensed to a single individual or practice for their exclusive use. One account cannot be shared between practices. For the purposes of these Terms, a “practice” refers to a distinct clinical location or site of service, even where multiple practices or clinics are owned or operated by the same parent entity or organisation. Each physical practice location, office, or clinic must maintain its own account, and user accounts may not be shared between locations.
Any such unauthorized sharing constitutes a material breach of these Terms and may result in suspension or termination of the account upon notice.
Ocumetra reserves the right to audit user access and usage activity to verify compliance with this clause.
Furthermore, you are not permitted to:
When using the Ocumetra products provided through the our platform, you must observe your contractual obligations with third parties.
For the best experience of the Ocumetra Services, we recommend using latest versions of the internet browsers on your device.
Our Service allows you to input patient level information on our data entry pages, in order for you to use our products. Although this includes patient identifiable information including the patient name and date of birth, no patient identifiable information will be provided to Ocumetra. Once you enter this information and click "Proceed" to generate the personalised myopia report, only anonymised information is delivered to Ocumetra's servers. You are responsible for the patient information that you provide to us including its accuracy. Please read our Privacy Policy to learn about how we handle your personal information and any information about your patients that you provide to us.
By entering patient information, you grant us the right and license to use the clinical data for the purposes of product development and enhancement, including the modification display, reproduction, and distribution as part of new or updated products, features and services.
You represent and warrant that: (i) the content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your content on or through the Ocumetra platform does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
Ocumetra is not responsible for the content entered by the platform users. You expressly understand and agree that you are solely responsible for the content and for all activity that occurs under your account, whether done so by you or any third person using your account.
Ocumetra receives anonymised patient data only so is not retrievable with respect to any specific patient input after receipt. Ocumetra therefore cannot backup content in a way that allows users to store or track data input. You acknowledge that Ocumetra has no liability related to the integrity of content or the inability to successfully restore content to a usable state.
You agree to maintain a complete and accurate copy of any content in a location independent of the Ocumetra service such as in your own electronic health records or suitable patient files. Previously submitted reports can be regenerated by simply inputting the same data as retrieved from your patient files.
You acknowledge that any pricing, quotations, discounts, or other commercial terms provided to you by Ocumetra are considered confidential and proprietary information. You agree not to disclose, publish, or share such information with any third party or on any public platform without our prior written consent.
This includes, but is not limited to, posting screenshots, pricing details, or subscription terms on social media, public forums, or professional groups. You may share pricing information internally within your organization only for legitimate business or administrative purposes related to your account.
You may also disclose such information where required by law, regulation, or professional obligation, provided you give Ocumetra prior notice (where legally permissible). Any unauthorized disclosure of such information constitutes a material breach of these Terms and may result in immediate termination of your account. The confidentiality obligations in this clause shall survive termination or expiry of your account or agreement with Ocumetra.
5. Fees, Payment, and Renewal
Ocumetra products are generally available on a subscription basis. By using a Paid Service, you agree to pay the specified fees. For recurring fees (AKA subscriptions), your subscription begins on your purchase date, and we'll bill or charge you in the automatically-renewing interval (such as monthly, annually, or biennially) you select, on a pre-pay basis until you cancel, which you can do at any time from your profile or by emailing support@ocumetra.com.
By subscribing to our paid services / access to product, you warrant that (i) you are legally capable of entering into binding contracts; (ii) you have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any subscription; and that (iii) the information you supply to us is true, correct and complete.
Payment can be made online using credit card information, or in exceptional cases via a bank transfer. In any case you must provide accurate and up-to-date payment information. By submitting such information, you grant us the right to provide the information to payment processing third parties (such as Stripe) for purposes of activating your subscription and granting you access to our products and services. We do not handle or retain any payment details as this entire process is managed by payment processing third parties. If your payment fails, we suspect fraud, or Paid Services are otherwise not paid for or paid for on time (for example, if you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services), we may immediately cancel or revoke your access to Paid Services without notice to you. You authorize us to charge any updated payment information provided by your bank or payment service provider (e.g., new expiration date) or other payment methods provided if we can't charge your primary payment method.
If you have arranged to pay by bank transfer, we will issue you an invoice. Please follow the instructions provided on the invoice document. Please ensure to reference the invoice number when submitting the payment to ensure timely processing.
By enrolling in a subscription, you authorize us to automatically charge the then-applicable fees and taxes for each subsequent subscription period until the subscription is canceled. If you received a discount, used a coupon code, or subscribed during a free trial or promotion, your subscription will automatically renew for the full price of the subscription at the end of the discount period. This means that unless you cancel a subscription, it'll automatically renew and we'll charge your payment method(s). You must cancel at least one month before the scheduled end date of any annual subscription and at least 24 hours before the end of any shorter subscription period. The date for the automatic renewal is based on the date of the original purchase and cannot be changed. If you've purchased access to multiple services, you may have multiple renewal dates.
You can view your renewal date(s), cancel, or manage subscriptions in your Account License History or by contacting the support team.
We may change our fees at any time in accordance with these Terms and requirements under applicable law. This means that we may change our fees going forward, start charging fees for Services that were previously free, or remove or update features or functionality that were previously included in the fees. If you don't agree with the changes, you must cancel your Paid Service.
We may have a refund policy for some of our Paid Services, and we'll also provide refunds if required by law. In all other cases, there are no refunds and all payments are final.
We may have a “no-show policy” for some Paid Services that require your participation. This means that if you don't show up for, don't participate in, or are late for a scheduled session, you'll still be charged for the Paid Service and won't be entitled to a refund.
You have the right to withdraw from the transaction within fourteen (14) days from the date of the purchase without giving any reason as long as your purchase was not of downloadable content or of a customized nature, and (i) the service has not been fully performed, or (ii) subject to other limitations as permitted by law. For digital content, you agree that any purchase of digital content will be made available to you immediately and as a result you waive any right of withdrawal to such content.
If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged for this repayment. If we have already begun our services during the withdrawal period, you will pay us a prorated amount corresponding to the services already provided up to the time you notify us of the exercise of the withdrawal right compared to the total scope of the services provided for in the contract. If you cancel your contract with us, you will refrain from using the digital content or digital services or making them available to third parties.
You may exercise your right to withdrawal by sending a clear, written request to support@ocumetra.com. In order to comply with the revocation period, it is sufficient that you send us notification regarding your revocation of the contract before the end of the revocation period.
6. Feedback
We love hearing from you and are always looking to improve our Services. If you have any complaint, comment or feedback on the Ocumetra services, you can reach out to us by emailing support@ocumetra.com.
When you share feedback, ideas, or suggestions with us, you agree that we may use them freely for any purpose without restriction or compensation to you.
Any feedback or commentary you share publicly, including through social media, review websites, or other public platforms, must be fair, accurate, and not misleading. You agree not to publish or distribute any false, defamatory, confidential, or otherwise unlawful information concerning Ocumetra, its products, or its personnel.
Should you have a complaint or concern, we ask that you contact us first at support@ocumetra.com to allow a reasonable opportunity to address and resolve the matter before posting any public statement.
Nothing in this clause prevents you from sharing honest and lawful opinions or experiences in good faith.
Ocumetra reserves the right to take legal action where false, defamatory, or malicious public statements are made.
7. Availability, Errors and Inaccuracies
We endeavour to ensure that the Ocumetra Platform operates without disruption and is available to the greatest extent possible, but we acknowledge that complete and uninterrupted availability is not technically feasible. We therefore do not guarantee disruption-free operation or a specific level of availability. In particular, we may restrict access without providing reasons - in whole or in part, temporarily or permanently. In addition, no claims shall exist regarding the maintenance of individual functionalities of the Ocumetra Platform. We are entitled at any time to change or remove content, services and functionalities that are provided as part of the platform or a particular product and to make new content, services and functionalities available or to discontinue the Ocumetra services entirely; this includes pay walling all or certain services that were previously free of charge, as well as their partial or complete discontinuation.
The content that we provide in the Ocumetra Services has been compiled with the greatest care. However, we cannot accept any liability for the accuracy, completeness and currency of the content.
We are constantly updating our product offerings on the Ocumetra Platform. The Products available may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information regarding our products and in our advertising on our or other websites. We cannot guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
8. Copyright and Intellectual Property Rights
With the exception of the content provided by the users, all elements of the product, the website and the platform, such as, in particular, texts, images, illustrations, as well as the design and structure of the product and the structure and content of the database, are protected by the copyright, trademark, and industrial property rights of Ocumetra and any third parties commissioned by Ocumetra. Without our express consent, the user does not acquire any right to reproduce, distribute, rent or lend, make available, broadcast, perform, or present, edit, translate or otherwise exploit the Ocumetra platform, product or their individual elements.
As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe any Content violates your copyright, please send us a notice at info@ocumetra.com.
9. General Representation and Warranty
You represent and warrant that your use of our Services:
10. Third-Party Services
By using Ocumetra's services, you acknowledge and agree that we may utilize third-party service providers to enhance and facilitate certain aspects of our Services. These providers include Stripe for managing payments, Mailchimp for handling marketing communications, and Jira for customer support management. By agreeing to these terms and conditions, you consent to the sharing of your personal data with these third-party services to the extent necessary for the fulfillment of their respective functions. Ocumetra ensures that any data shared is handled in compliance with applicable privacy and data protection laws.
11. Changes
We may modify the Terms from time to time, for example, to reflect changes to our Services (e.g., adding new features or benefits to our Services or retiring certain features of certain Services) or for legal, regulatory, or security reasons. If we do this, we'll provide notice of the changes, such as by posting the amended Terms and updating the “Last Updated” date or, if the changes, in our sole discretion, are material, we may notify you through our Services or other communications. Any changes will apply on a going-forward basis, and, unless we say otherwise, the amended Terms will be effective immediately. By continuing to use our Services after we've notified you, you agree to be bound by the new Terms. You have the right to object to any changes at any time by ceasing your use of our Services and canceling any subscription you have.
We may make non-material amendments to these Terms at any time. We may implement non-material changes without notice or stating further reasons.
12. Termination
We may terminate your access to all or any part of our Services at any time, with or without cause or notice, effective immediately, including if we believe, in our sole discretion, that you have violated this Agreement, any service guidelines, or other applicable terms. We will have no obligation to provide a refund of any fees previously paid.
You can stop using our Services at any time, or, if you use a Paid Service, you can cancel at any time, subject to the Fees, Payment, and Renewal section of these Terms.
If you wish to terminate your account, you may simply discontinue using the service, cancel your product subscription or email support at support@ocumetra.com to delete your account. During the free trial period, you may terminate the contractual relationship with us at any time. After the free trial, you must cancel at least one month before the scheduled end date of any annual subscription and at least 24 hours before the end of any shorter subscription period.
Upon termination, your right to use the Ocumetra platform and products will cease immediately.
13. Disclaimers
Our Services are provided “as is.” Ocumetra and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, to the maximum extent allowed by applicable law, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Ocumetra, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you use our Services at your own discretion and risk.
14. Jurisdiction and Applicable Law
Governing law: Irish law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). Your use of the Application may also be subject to other local, state, national, or international laws.
If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting the Company.
Jurisdiction: To the extent permissible by law, all disputes arising under these Terms shall be heard in the courts of our registered place of business in Dublin, Ireland.
If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
15. Limitation of Liability
We are in no way responsible or liable for the content you provide in the Ocumetra platform ("user content" & "patient content"). You are solely responsible for the security of your personal user content and accuracy of the patient content that you enter into our product pages. Except to the extent required by law, we accept no liability for the deletion, damage or failure to store user content maintained or transmitted through the use of the Ocumetra Services.
When you use the Ocumetra Services, you do so expressly at your own risk. The descriptions of our services are not subject to any guarantees. We give no guarantee that any of our services can be used to achieve a specific aim, such as that health benefits of myopia management will be correctly predicted, or that Ocumetra's outputs are complete and accurate.
Any liability in respect of contractual or other claims made by you as a user depends on the merits of the case and extends only to actual damage suffered (a) which we, our legal representatives or vicarious agents have caused intentionally or by gross negligence, (b) from injury to life, body or health resulting from a breach of duty by us or one of our legal representatives or vicarious agents, (c) in cases of liability under the Irish "Liability for Defective Products Act 1991", (d) which has arisen due to the breach of a fundamental obligation, the fulfilment of which is of fundamental importance to the proper execution of the contract, and which you are entitled to rely on and in fact regularly rely on.
We shall be liable for damages in the above-mentioned cases (a), (b) and (c) of the preceding paragraph in accordance with the statutory provisions. Liability for damages caused by slight negligence, except in the case of breach of our main contractual obligations is excluded.
In cases other than those specified above and notwithstanding the following paragraph, liability on our part is excluded irrespective of the legal grounds.
The above limitations of liability apply equally to all of our legal entities, employees and vicarious agents. They do not alter the statutory burden of proof.
16. Indemnification
You agree to indemnify and hold harmless Ocumetra, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys' fees, arising out of or related to your use of our Services, including but not limited to your violation of the Agreement or any agreement with a provider of third-party services used in connection with the Services or applicable law.
17. Translation
These Terms were originally written in English (US). We may translate these terms into other languages, and in the event of a conflict between a translated version of these Terms and the English version, the English version will control.
18. Miscellaneous
The Agreement (together with any other terms we provide that apply to any specific Service) constitutes the entire agreement between Ocumetra and you concerning our Services. If any part of the Agreement is unlawful, void, or unenforceable, that part is severable from the Agreement, and does not affect the validity or enforceability of the rest of the Agreement. A waiver by either party of any term or condition of the Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.
Ocumetra may assign its rights under the Agreement without condition. You may only assign your rights under the Agreement with our prior written consent.
19. Contact Us
If you have any questions about these Terms and Conditions, you can contact us by sending an email to support@ocumetra.com. We will endeavour to process your request as quickly as possible and will generally respond within 48 hours of receipt of your request on our servers on business days.
We at Ocumetra take your privacy very seriously and understand our obligations toward its protection. Each reference in this Privacy Statement to “we”, “us”, and “our” is a reference to Ocumetra Ltd; references to the “website” means the www.ocumetra.com website. We offer a range of products, including communication tools, clinical decision support tools (launching in 2023 subject to regulatory approvals), and business intelligence services. We refer to all these products and our other services and websites as “Services” in this policy. We refer to the set of tools that we provide for clinicians as “Ocumetra Platform” or just “Platform”.
This Privacy Statement is a summary of our Privacy Policy and aims to inform you about:
This Privacy Statement and our Privacy Policy are effective as of 26th August 2022. We may need to update or change them from time to time, so it is recommended that you review them at any time you are proposing to supply personal information to us. If this happens, we will post an updated version of our Privacy Statement on our website. By using this website or supplying us with your personal information, you agree to the terms of this Privacy Statement and our Privacy Policy.
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it, as further described below.
We may collect personal information from you in several ways, including directly when you provide this information to us by phone, in person, by email or when you submit personal details through our online forms or registrations on the website.
The type of personal information we collect from you will depend on how you interact with us but typically includes:
Sometimes we ask you for personal information, and you may not wish to provide it. You are not obliged to provide such information, but it may result in us being unable to provide you with a particular service that you want.
We may need personal and clinical information about the patient to provide our services to you. This information may include:
We mask the identity of the patient to protect their privacy and anonymize the data before storing this data in our databases. Hence, there is no way to link data back to any patient; thus, retrieving any information regarding a particular patient is also impossible.
Sometimes we may also receive personal information about you without asking for it, for example, when using our services. We may collect non-personal information, including information about your computer and browsing preferences, through the standard operation of our servers or the use of cookies. This information does not identify individuals but is statistical data about our users’ browsing activities and patterns. The information we may collect for this may include:
Ocumetra and our third-party partners, such as our advertising and analytics partners, use cookies to provide functionality and recognize you across different Services and devices. If you do not want information collected through the use of cookies, you should use your browser’s cookie disabling feature. If cookies are disabled, however, certain features may not be available to you. The use of cookies allows us to enhance the functionality of the service we offer to users of the website.
We collect personal information for various purposes, including communicating with you, subscriber, and user identification, providing services, operating, and improving our sites, research and development, marketing, billing, which is handled by Stripe, and related administration.
We may also use your personal information for related purposes that you would expect, such as:
We process health related sensitive data that you consent to share with us to provide our service to you. Such health data may include records of ocular health information of your patients, and depending on the data you provide, it may also contain information about their general health (e.g., weight, age, etc.).
Ocular health records may include the following:
This data is necessary for Ocumetra to deliver the services you use and personalize your experience.
The legal basis for processing the above data is Art 6 section 1(b) of the European General Data Protection Regulation (GDPR). We may use this data to improve the Ocumetra services we provide for research & development and to prevent abusive use of our service. In accordance with Art 6, section 1(f) GDPR, we consider that we have a legitimate interest in offering an error-free and functional service.
We also use the information set out above to analyze the usage of our service. With the help of third-party providers, we use this analysis to improve our services and the effectiveness of our advertising (except for the sensitive health data, which we never share with ad networks).
We may share your personal information with third parties where required to do so by law or where necessary to lessen or prevent a serious threat to the life, health, or safety of others or the public.
We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services that may require them to access or use information about you. Suppose a service provider needs to access information about you to perform services on our behalf. In that case, they do so under close instruction from us, including appropriate security and confidentiality procedures designed to protect your information.
We work with third parties who provide consulting, sales, support, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties relative to their services, such as assisting with billing, providing localized support, and providing customizations. We may also share information with these third parties to which you have agreed.
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is necessary to:
We may share or transfer information we collect under this privacy policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.
We use industry standard technical and organizational measures to secure the information we store. Personal information collected from all the communication tools you may use on the website will be held and stored in the Ireland region (EU-west-1) within Amazon Web Services (AWS). However, users’ data will be stored in regional servers for the medical device platform. For example, in case of medical devices, a user’s data from Australia will be held in that region and will not be accessible from outside that region. In such cases, we will strive to comply with all relevant applicable laws designed to protect your privacy. Although legal requirements may vary from country to country, we will take reasonable steps to ensure that the information we have transferred will be held, used, or disclosed by the recipient of the information consistently with the European General Data Protection Regulation.
In addition to these measures, AWS-provided security measures are also in place to protect the data. We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorized access, modification, or disclosure. We also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed.
We also take reasonable steps to provide a secure environment and have internal security measures in place to deal with the physical security of our premises and the personal information kept at our premises. We also have procedures designed to maintain a secure computer and electronic system and make our staff aware of their obligations when dealing with personal information.
You should be aware that there are inherent risks associated with the transmission of information via the internet. We cannot guarantee the safe and secure transmission of information to or from us unless we explicitly say so in writing for a particular interaction.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. For example, you will not be able to access patient’s data, as to protect patient’s privacy, their identity has been masked, and anonymized before saving to our database, so any such request will not be processed. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted.
You can access your personal information using your account and edit, delete or update it. We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, up-to-date, relevant, and not misleading. If you believe any information, we keep on record is inaccurate, incomplete, out-of-date, irrelevant, or misleading, you may request that it be corrected. We encourage you to keep your account updated. However, you will not be able to retrieve the patient’s data, as we anonymize patient’s data to protect their privacy, hence there is no way to link a patient back. Although you can make a new request using the website provided User Interface (UI) again.
If you no longer wish to use our Services, you may be able to delete your account by sending a request to our administrator. You can find more details on the website regarding how to proceed with it.